What to Do When a Drunk Patron Leaves Your Venue

When you're out on the job as a security guard, especially in the lively atmosphere of a bar or licensed establishment, you've got one major mission: keeping everyone safe. Picture this: An obviously intoxicated person leaves the bar, swaying slightly, looking like they could use a hand. What goes through your mind? Should you arrest them? Follow them to their car? Here’s the thing—you’ve got the responsibility to steer them safely home, and this isn’t just a casual suggestion. Let’s dig into why this is essential for both the individual and your role.

Security guards aren't police officers; that's one of the big misconceptions floating around. Under the Liquor License Act, you can’t just swoop in and arrest someone for being drunk and disorderly, so option A is off the table. Likewise, while calling the police (option B) could cross your mind, it's really not the best move straight away. You see, the goal isn't to get someone in trouble but rather to ensure they're safe and sound. So, let’s get into option C—ensuring they've got a safe way to get home.

Imagine that you're the sober friend navigating the night's escapades. You’re aware of your pals' state, and you want to make sure they don’t do anything dangerous—like driving while impaired. As a security guard, you occupy a similar space. Your primary duty? Encouraging safe practices among patrons, which often means facilitating a secure ride home for them.

So how do you, as a dedicated security guard, bridge the gap between responsibility and care? First off, consider your options. Do they have a friend nearby? If so, suggest they call them for a ride. Is there a taxi service you could arrange? Setting them up with a cab is a fantastic, proactive stance to take. Nobody wants an accident on their watch, right?

Think about it another way: every situation offers an opportunity for safety and vigilance. That’s the professional spirit. By acting to protect someone who clearly can’t make the best decisions for themselves, you not only enhance their security but also build a reputation as someone who takes their job seriously. Plus, by taking these steps, you're de-escalating what could potentially become a more volatile situation.

Now, let’s touch on a slightly related but crucial point: Being observant includes picking up on signs. If you notice a patron’s drinking behavior escalating or if they seem overly distressed, that’s your cue. Assess the situation and engage in preventative actions. Maybe they need to sit down for a bit, or perhaps it would be best to inform management about the situation. It's not just about watching but being proactive and caring—two traits that can drastically improve operational outcomes at your workplace.

And while we’re on the subject, let's also discuss empathy. Oh yes, showing a little kindness goes a long way. If someone’s intoxicated, they’re not just a liability; they’re a human being who may need some support. When a security guard engages with them positively and provides assistance, it transforms the environment. Instead of feeling threatened or judged, that intoxicated person is met with understanding—and that’s a powerful thing, wouldn’t you agree?

In summary, when you're faced with the scenario of dealing with a drunk patron, remember that your role as a security guard doesn’t include arresting them or ignoring their safety. It’s all about ensuring they have a safe way to get home—because the last thing anyone needs is for a fun night out to turn into a tragic event. By taking responsibility to monitor their wellbeing, you embody professionalism and thorough consideration that fosters a positive atmosphere for everyone. Keeping people safe is what it’s all about.